Returns & Exchanges

At ProTech IT, we stand behind our electronics with a hassle-free 30-day return policy to ensure you have the best technical experience possible. If you are not completely satisfied with your purchase, we offer full refunds or exchanges on all items in their original packaging.

1

Initiate Your Request

Log into your ProTech IT account and navigate to the 'Order History' section to select the items you wish to return and receive your Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack the electronic device in its original box, ensuring all cables, manuals, and accessories are included to avoid restocking fees.

3

Ship the Item

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 business days.

4

Inspection and Refund

Once our technicians verify the device's condition and serial number, your refund will be processed back to your original payment method within 3 to 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing