Frequently Asked Questions

Your guide to shopping the latest in high-performance electronics.

Does ProTech IT offer a warranty on electronic devices?

Yes, all our products come with a standard 12-month manufacturer warranty. We also offer extended protection plans for laptops and high-end components at checkout.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days. We also offer expedited 1-2 day shipping options for most metropolitan areas if ordered before 2 PM EST.

Can I return a product if I change my mind?

We offer a 30-day return policy for unopened items. If the product has been opened, a 15% restocking fee may apply, and the item must be in its original packaging with all accessories.

Are your products brand new or refurbished?

ProTech IT primarily sells brand-new, factory-sealed electronics. Any refurbished items are clearly labeled in the product title and description and have passed rigorous 50-point quality inspections.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options through Affirm and Klarna to help you manage larger technology investments.

Do you provide technical support for setup?

Absolutely. Our dedicated tech support team is available via live chat and email to assist you with driver installations, hardware compatibility questions, and initial device setup.